Returns Policy

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 8 days of the date of delivery so long as it remains in a saleable condition. If the return is because of an error on our part, we will arrange for the goods to be collected.

Under the Distance Selling Regulations, your consumer rights entitle you to a full product refund if you change your mind within 8 (eight) working days of receipt of goods. (Delivery charges exempt ). If you want to return goods to us, then you may do so, but you will be responsible for the return postage costs.

Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items:

• Goods ordered to your requirements
• Perishable goods
• Newspapers, Magazines & Periodicals.
• Foodstuffs ( including yoghurt mix)

This does not affect your statutory rights.

There are two options for returning an order:

• Return using a courier
  Call our customer services team on 01752 897384. We will ask whether you want a refund or an exchange, and the reason for the return. We will then arrange for a courier to collect the Item(s) from your address and upon receipt of the return issue the relevant refund or exchange.
• Return via post
  Call our customer services team on 01752 897384. We will ask whether you want a refund or an exchange, and the reason for the return, and upon receipt of the return we will issue the relevant refund or exchange.

In the event of a return being made for reasons of faulty goods, or a dispatch error on our part we will refund the cost of the return to you upon receipt of the goods.

Note: Goods must be returned within 8 days of contacting our customer services team.

Please wrap the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose your despatch note. Once we have received and verified the returned item we will initiate the refund, replacement or exchange. To discuss the return of any item, contact our Customer Services Representatives

Faulty Goods

Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company. If you decide that the product you ordered is not suitable, you may return it to us in good condition for a full product refund. This will be credited to your credit/debit card or paypal account.

If the product proves to be faulty, we will arrange for a replacement to be sent.

Recycling & WEEE Regulations

The UK WEEE Regulations require that businesses involved in the supply of electrical equipment take an active role in its collection and recyling.

Lawsons have made a financial contribution towards the development of improved recycling  collection points (Known as 'Designated collection facilities') throughout the UK through our membership of the Distributor Tabe Back Scheme.

To remind you to recycle, all new electrical products are marked with a crossed out wheelie bin symbol

You can take any old electrical equipment to participating civic amenity sites ( often known as 'household waste recycling centres') run by their local councils.

Please remember that this equipment will be further handled during the recycling process, so please be sure to remove any non-electircal prodcuts ( for example food waste).

You can locate your closest participating recycling centre using www.recycle-more.co.uk