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Returns Policy
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 8 days of the date of delivery so long as it remains in a saleable condition. The customer will be responsible for all postage charges.
Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items:
- Goods ordered to your requirements
- Perishable goods
- Books / written material.This does not affect your statutory rights.
There are two options for returning an order:
- Return using a courier
Call our customer services team on 01752 825699. We will ask whether you want a refund or an exchange, and the reason for the return. They will give you a RETURNS MERCHANDISE AUTHORISATION number (RMA number). We will then arrange for a courier to collect the Item(s) from your address and upon receipt of the return issue the relevant refund or exchange. - Return via post
Call our customer services team on 01752 825699. We will ask whether you want a refund or an exchange, and the reason for the return. They will give you a RETURNS MERCHANDISE AUTHORISATION number (RMA number). You will then need to return the Item(s) to us with relevant reference numbers attached and upon receipt of the return we will issue the relevant refund or exchange.
In the event of a return being made for reasons of faulty goods, or a dispatch error on our part we will refund the cost of the return to you upon receipt of the goods.
Note: Goods must be returned within 28 days of contacting our customer services team.
Checklist (please ensure you follow all the points below to minimise any delay in dealing with your exchanged or returned item(s).
Write the RMA number for the package you are returning in a prominent position on the package. Please wrap the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose your despatch note. Once we have received and verified the returned item we will initiate the refund, replacement or exchange. To discuss the return of any item, contact our Customer Services Representatives
Faulty Goods
Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company. If you decide that the product you ordered is not suitable, you may return it to us in good condition for a full refund. This will be credited to your credit/debit card account.
If the product proves to be faulty, we will arrange for a replacement to be sent.